At Norden Farm, we understand that privacy is important and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website and we will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Our Site” means www.nordenhouse.com.
“We/Us/Our” means Norden Farm, partnership.
“Account” means an account required to access and/or use certain areas and features of Our Site;
“Personal Data” means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier, as defined by the General Data Protection Regulation (GDPR) EU Regulation 2016/679.
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 13, below.
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation.
2. Information About Us
Our Site is owned and operated by Norden Farm, partnership.
Registered address: Norden Farm, Corfe Castle, Dorset, BH20 5DS, UK.
VAT Number: 186 3682 27
Data Protection Partner: Ms CJ Ramm.
Telephone number: 01929 480098
Postal address: Norden Farm, Corfe Castle, Dorset, BH20 5DS, UK
3. What Does This Policy Cover?
4. What Are My Rights?
Under the Data Protection Legislation, you have the following rights which we will always work to uphold:
II. The right to access the personal data we hold about you. Please find details of this in Part 12.
III. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to do this.
IV. The right to ask us to delete or otherwise dispose of any of your personal data that we hold.
V. The right to restrict the processing of your data.
VI. The right to object to us using your personal data for particular purposes.
VII. The right to withdraw consent. If we are relying on your consent as the legal basis for using your personal data, you are free to withdraw this consent at any time. Please contact us using the details in Part 15 to do so.
VIII. The right to data portability. If you have provided personal data to us, we are using it with your consent or for the performance of a contract. You can ask us for a copy of that personal data to re-use with another service or business in many cases. Please see Part 12 for more information.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed.
5. What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and process the information you give us. This may arise from you providing information when making a booking on Our Site, or by corresponding with us by phone, email, in writing or in person. This also includes information you provide when you change or update your personal details or contact preferences.
Information held is likely to include your name, date of birth, contact details, card and payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.
6. How Do You Use My Personal Data?
We require the collation, processing and storage of certain personal data in order to carry out our business purpose. Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The lawful reason for collecting, processing and storing this data is that as a guest, you enter into a contract with us until your stay is complete. The data collected will be used to administer the agreement between us and you, the guest. We may also use this data for statistical purposes when we evaluate our range of products and services, to manage customer service queries, and for no other reason without your express permission.
We will not send any marketing communications, or any other form of communication other than for specific business purpose without your express consent. You will not be sent any unlawful marketing or spam. If you consent to receive marketing communications, you can opt out at any time, either by using the opt-out feature on our newsletter, or by contacting us directly. Please see Part 15 for information on how to contact us.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
7. How Long Will You Keep My Personal Data?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner. If you do not want us to store your data for this amount of time, then please call us and request that we remove your data.
8. How Do You Store or Transfer My Personal Data?
We appoint third party service providers, to help us manage efficient systems within the business. We will only transfer your information to service providers who help manage our systems where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.
We store or transfer some or all of your personal data in countries that are not part of the European Economic Area (EEA). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. We take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK.
9. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions:
I. We may share your personal data with our service providers and agents who perform services on our behalf such as payment processers and data management firms.
II. We may share your personal data to fraud prevention agencies for the purposes on preventing fraud or loss.
III. In some circumstances, we may be legally required to share certain personal data, for legal or regulatory purposes.
IV. In some circumstances, we may be legally required to share certain personal data, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 8.
10. How Can I Control My Personal Data?
I. In addition to your rights under the Data Protection Legislation, set out in Part 4, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails.
II. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications from us that you have consented to receiving.
11. Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
12. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal address shown in Part 15.
By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for website performance and analytics. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
The following Cookies may be placed on your computer or device:
I. Strictly Necessary Cookies- A Cookie falls into this category if it is essential for the operation of Our Site, supporting functions such as logging in, shopping baskets and payment transactions
II. Analytics Cookies- It is important for us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather information, helping us to improve Our Site and your experience of it.
III. Functionality Cookies- These Cookies enable us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies.
IV. Targeting Cookies- It is important for us to know when and how often you visit Our Site, and which parts of it you have used (including pages you have visited and which links you have visited). As with Analytics Cookies, this information helps us to better understand you and in turn, make Our Site and advertising more relevant to your interests.
V. Third-Party Cookies- Third-Party Cookies are not placed by us; instead they are placed by third parties that provide services to us and/or you. Third-Party Cookies may be used by advertising services to provide tailored advertising to you on Our Site, or by third parties providing analytic services to us (these Cookies work in the same way as analytics Cookies described above).
VI. Persistent Cookies- Any of the above types of Cookies may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
VII. Session Cookies- Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser, at which time they are deleted.
The following Cookies may be placed on your computer or device:
Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through it.
The analytics services used by Our Site uses Analytics Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
The links below provide instructions on how to control Cookies in popular browsers:
I. Google Chrome- https://support.google.com/chrome/answer/95647?hl=en-GB
II. Microsoft Internet Explorer- https://support.microsoft.com/en-us/kb/278835
III. Microsoft Edge- https://support.microsoft.com/en-gb/products/microsoft-edge (please note that there are no specific instructions at this time, but Microsoft Support will be able to assist)
IV. Mozilla Firefox- https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
V. Safari (macOS)- https://support.apple.com/en-gb/guide/safari/sfri11471/mac
VI. Safari (iOS)- https://support.apple.com/en-gb/HT201265
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
15. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of: Ms C J Ramm):
Telephone number: 01929 480098
Postal Address: Norden Farm, Corfe Castle, Dorset, BH20 5DS, UK