MEASURES AND PROCEDURES FOR OPENING
AFTER COVID 19 LOCKDOWN

Updated July 15, 2020.

As this is a dynamic situation these new T&Cs may need updating as we go. You will be sent the most recent ones as we approach your arrival date.

All businesses that are opening post lockdown are required to conduct a Health and Safety Assessment in respect of Covid-19. We can confirm that we have done that and are now open with these new rules in place.

IMPORTANT Paying your balance will constitute your agreement to these new rules.

Three days prior to your arrival we will send you an online health screening questionnaire which we require you to fill in and submit before you pay your balance please.

You must not travel to us if you or anyone in your household feels unwell and is showing any symptoms of COVID-19 in the days leading up to or on the day of your arrival. Please notify us as soon as you can so that we can manage your booking. During this pandemic, we are prepared to be much more flexible with our cancellation policy and in these instances will be happy to credit any fees paid to a future stay.

Please call to pay the balance for your stay 48 hours before your arrival.

You will be given instructions on where to collect your keys when you pay your balance.

Your arrival time is to be no earlier than 5.00pm please. Please vacate the property no later than 10.00am on the day of your departure. This gives us a little more time between stays for the extra cleaning required.

We apologise that we are unable to provide you with our usual welcome pack of basics such as tea, coffee, milk etc so come prepared with your own. You could also pre-order a delivery from our onsite shop which you can pay for with your balance. This will be left in the house for your arrival.

We usually provide coffee pods for the coffee machine but have needed to remove these. The machine will still be still available to use if you wish to bring your own pods, Nespresso Coffee pod machine (Citz&Milk)

The BBQ hut and garden furniture will be available as normal but we have removed the crockery and reduced the soft furnishings so you may want to bring some lap rugs with you.

If, during your stay, you start to develop symptoms, then please call 111 and follow their instructions. Do not come to the shop or approach any member of staff. You will not be able to self-isolate here and must return home without delay.

In this instance, call us to say you are leaving because of illness and any outstanding fees will be credited to a later stay. We ask that anyone who believes they may have COVID-19 whilst here or within 14 days of their departure to email us soon as they are able – (this email is monitored all the time).

Following lockdown, the house water system has been completely flushed through and the shower head disinfected with chlorine tablets for the prevention of Legionnaires’ disease.

The house will have been thoroughly cleaned and then treated with an anti-viral spray via a fogging machine applied to all surfaces including curtains, carpets etc. before your arrival. Be assured that this is a food-safe product.

Additionally, the shed with outdoor games and toys and separate barbeque will all have been treated with the fogging machine.

There will be a hand sanitising point at the entrance to the house and a cleaning kit and spray inside for you to use wherever and whenever you can.

We have removed many of the soft furnishing items such as throws and cushions and other common touch items such as games, books and DVDs to reduce risk of transmission of the virus. We have also removed any surplus crockery and cutlery, our visitor’s book and local information leaflets. If you would like any information on the local area, please ask a member of staff or take a look at these pages on our website: https://nordenfarmcampsite.com/campsite-isle-of-purbeck/ https://nordenfarmcampsite.com/campsite-days-out/

Please vacate the house by no later than 10.00am.

On the morning of your departure please strip your beds and put everything in the bags that are provided.

Please put all bathroom towels and kitchen tea towels in the plastic bags provided.

All kitchen dishcloths and sponges are to be disposed of in the general rubbish.

Please clear all your recycling and rubbish from the house and put into the bins provided outside the porch.

Please leave the windows open and on the latch (weather permitting) when you go.

Please leave the keys on the island kitchen table.

The Farm buildings and yards are part of a working environment so we ask that you avoid these areas to help keep our staff safe. The animal paddock will be open if you wish to see some of the animals.

Should you choose to visit our farm shop these are the conditions that will be in place.

The Shop will be open seven days a week 8.30am – 6.00pm and all customers must adhere to the social distancing rules in place which include limited numbers in the shop and 2m queuing outside.

As from July 24, it will be mandatory for customers going into the shop to wear a mask.

Parents, please do not send children to the shop on your behalf as they will not be permitted into the shop on their own.

Please use contactless card payments whenever possible.

 

Bookings are taken in good faith that we will be able to accommodate you. However, because of the current fluid situation, we reserve the right to make changes to our T&Cs and/or postpone your booking subject to government guidance, advice or regulation. In these circumstances, we will happily credit any deposits and fees paid to another booking at a later date.

We hope that you understand why these extra measures have been put in place and that they do not spoil your stay in any way. If you have any questions please do not hesitate to contact me